Customer experience (CX) has evolved from a service initiative to a strategic priority as citizens expect government services to match the speed and ease of the digital experiences they encounter every day. Agencies are focused
Legacy technology is one of the primary things holding states back from delivering value to constituents through essential services. That challenge is reflected in the National Association
As state governments continue to explore responsible artificial intelligence (AI) usage for constituent service, agency leaders are simultaneously optimistic and cautious about the developing technology’s impact on their organizations and
Delivering high-quality rural healthcare services to underserved communities has been an enduring and under-addressed challenge in the United States. While different programs and schemes have been tried over several decades
As state governments consider how best to support workers, including work-life balance and improved access to healthcare, many are discovering the benefits of paid family and
New programs often have limited staff and budget with which to establish processes and deliver results, and paid family and medical leave (PFML) is no exception. It’s critical, therefore, for states to
