Customer experience (CX) has evolved from a service initiative to a strategic priority as citizens expect government services to match the speed and ease of the digital experiences they encounter every day. Agencies are focused
Federal agencies are embarking on a new phase of customer experience (CX) transformation, with the federal contact center becoming a critical hub for mission delivery. In a recent
The White House’s new America by Design initiative aims to guide federal agencies as leaders prioritize digital transformation and customer experience (CX) to improve program service delivery and drive mission outcomes.
In a recent article on the Government Technology Insider, my associate, Stephen “Smash” Gallagher, introduced the Air Force’s Cloud One platform and explained its essential
One of the foundational elements of mission success for the Department of Defense (DoD) is force readiness. The men and women who protect and defend
Leaders from U.S. Customs and Border Protection, Department of Veteran Affairs, Federal Electronic Health Record Modernization, and industry came together for the “Federal Executive Forum
