Caswell’s Key Takeaways: Let’s be honest; no one enjoys contacting federal government agencies to apply for benefits, access services, or even ask a simple question. Most citizens
Although Harold Leavitt’s diamond model, which is the origin of the three-part framework of people, process, and technology, has ostensibly been guiding change and innovation for over 60
The United States Armed Forces are undergoing a period of rapid change. From a name change to a mission that encompasses five domains and incorporating AI into warfighter support, the Pentagon is moving rapidly
There’s a quiet revolution happening in the federal health space, and it’s all directed toward improving access to care, delivery, and health outcomes for all Americans. Despite budget cuts affecting several federal healthcare agencies, there has been
AI is changing everything. From changing how citizens interact with agencies through omnichannel contact centers to the rapid advancement of digital twin technology for mission-critical activities, wherever there is AI, innovation is sure
AI is everywhere. Since ChatGPT reshaped the conversation around AI but also it’s real-world applications in 2023, it has become ubiquitous. While skepticism about AI’s capabilities and impacts remains, experience continues to show that for
