Customer experience (CX) has evolved from a service initiative to a strategic priority as citizens expect government services to match the speed and ease of the digital experiences they encounter every day. Agencies are focused
Caswell’s Key Takeaways: Let’s be honest; no one enjoys contacting federal government agencies to apply for benefits, access services, or even ask a simple question. Most citizens
Legacy technology is one of the primary things holding states back from delivering value to constituents through essential services. That challenge is reflected in the National Association
Federal legal teams are being asked to meet litigation deadlines, oversight demands, congressional inquiries, and transparency obligations while managing growing volumes of data across multiple digital
The amount of data that federal agencies must collect and retain has grown significantly. From regulations requiring the retention of digital artifacts like emojis in government communications, to
Two federal agencies carry an enormous responsibility for delivering healthcare services. The VA and DoW are the largest providers of healthcare services in the United States but more
