As agencies look to expand their capabilities, it can be difficult for decision-makers to know where to start, and that’s where a trusted advisor comes in. According to Ray Bauer, Director of Public Sector Domain Specialists, Verizon, “finding an advisor that understands your challenges, can provide solution use cases to deliver business outcomes, and provide the road map for success is invaluable. There are three main areas on which agencies should focus when selecting a partner for expansion. Look for a partner who can advise from a position of experience, understand your goals and co-develop a digital transformation roadmap for your agency, as well as design end to end solutions to meet your needs.
“What are the business outcomes you would like to achieve? How are you measuring and addressing constituent experience interacting with your agency?” asked Bauer. These are questions that should be posed to create a common goal and foster a deep understanding of current people, processes, and technology. By starting with these seemingly simple questions, “an advisor can begin the journey mapping. They can analyze what your agency has today and provide an evolution road map to make business goals attainable. There are steps to transformation and decisions made in near-term which will be building blocks for the future state. The path should planned with a partner who has success with this process helping other similarly situated customers.” shared Bauer.
One large U.S. city was looking for a strategic managed service partner to provide a managed service and solution for real-time video analytics for enhanced situational awareness, so they turned to a trusted advisor. “They needed a team that understood the immediate need, which is common. And part of the engagement was educating the customer on a potential digital transformation roadmap to encompass a more comprehensive set of integrated solutions. This helped address near, mid, and long term transformation goals for the city, and set them up for planned success,” explained Bauer.
“The starting point was addressing the immediate need leveraging a managed solution for Real-Time Response System (RTRS). The Police Department was the first contracting entity and will use RTRS as a correlation engine for CAD, RMS, GSD, GIS, and more,” Bauer said. “Alerts provided by real-time video analytics will improve their response time for unlawful events to enhance operational responsiveness. The solution will also provide a capability for subsequent forensic analytics on archived video.”
“As the city and PD IT resources and budgets continue to be strained and sworn officer counts are reduced, cities seek innovative alternatives to fill the void. A primary challenge for LEAs to solve is finding an outside agency to manage and support the combined surveillance power, investigative speed and improved prosecutorial success rates which are afforded by secure ingestion of both municipal and private sector camera video feeds,” said Bauer. “In the case of this city, the initial solution is considered a success by the Police Department leaders and IT group. Having validated performance, the city is now looking to take next steps in their transformational process.”
With a partner that took the time to understand the city’s challenges, design a technology suite to suit, and laid out next steps, law enforcement employees are better able to complete their jobs providing essential services now and in the future. Public sector agencies, be it state, local, or federal, will find value in consulting with a managed service provider that has the expertise, track record, and technology needed to better deliver on the mission.
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