Pentagon researchers are getting ready to wage counterattacks to cripple distributed denial of service (DDoS) attacks that plague not only Department of Defense networks, but all government agencies. In the face of on-going customer service issues, the IRS is considering switching to an off-the-shelf solution for customer relationship management, and NASA once again demonstrates the amazing power of IT.
Be sure to read about this and much more in this week’s Federal News Round Up.
Pentagon Researchers to Wage Counterattack on DDoS
Distributed Denial of Service (DDoS) attacks are one of the oldest forms of cyberattack, but also one of the most effective and least expensive. With DDoS-for-hire services available for as little as $10, but with consequences that can cripple even a technologically sophisticated nation for weeks on end – think Russia vs. Estonia 2007 – it could be argued that a coordinated counterattack strategy from the Department of Defense is overdue. Starting in April 2016 a three year initiative using researchers chosen by the Defense Advanced Research Projects Agency (DARPA) will develop tools to not only mitigate attacks, but enable organizations to recover more quickly from these types of cyber attack. You can read more here on NextGov.
IRS Looks to Improve Customer Experience
In the wake of on-going customer service, the IRS is looking to improve user experience by turning to an off the shelf customer relationship management platform. With wait times on the phone exceeding 30 minutes and evidence of self-service options being used by hackers to obtain personally identifiable information about tax payers, the IRS is under pressure from Congress. Read their response and plan for improvement on FCW.
What Impact is FITARA Having on Federal IT?
With the self-assessment element of each agency’s FITARA plan now complete, it’s a good time to reflect on what impact FITARA is having on federal IT and spending behavior. A recent article from Fed Tech Magazine takes a preliminary look at these changes and offers the major impact so far is not on spending, but on the role of the CIO.
Inspiration from NASA
Most of the time, IT is pretty cut and dry – routers, switches, networks, data centers. But one agency adds some much needed pizazz to the field in how they apply information technology. Check out the images in this article from Information Week to get some inspiration on your next break.