Customer experience (CX) is a top priority for federal agencies today. Driven by customer expectations shaped by the private sector and an executive order that mandates an improvement in CX to rebuild trust in government, agencies must invest in solutions that will enable them to meet these goals. From data management to AI to Cloud to infrastructure modernization that allow customers to access agency services anywhere they are, today’s technologies will help federal government agencies deliver the services the public expects and deserves.
ARTICLES
- All
- Connecting to the Customer
- Customer Experience (CX) and Service Delivery
- CX Insights and Impact
- Data-Driven CX
- Podcasts by Maximus
- Videos by Maximus
FEATURED PODCASTS
Digital-First Customer Experience, But Not Digital Only featuring Maximus Federal’s Andy Beamon & MaryAnn Monroe
The Importance of Contact Centers in Delivering Excellent, Equitable, and Secure Federal Services featuring Evan Davis, Maximus Federal
Generative AI Guidance for Federal Agencies