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Cybersecurity and Customer Experience: The Keys to Rebuilding Trust in Government
July 11, 2023
Within the federal government, there are two IT initiatives that are currently top of mind for agencies: customer experience (CX) and cybersecurity. In 2021, two
Improve Customer Experiences from the Inside Out Using Data Insights
April 3, 2023
Government employees on the frontlines of customer service delivery often have a deeper understanding than management of the common pain points for customers and methods
Turn Insights into Impact: How the Department of Veterans Affairs and USPTO are Transforming the Customer Experience
October 17, 2022
Government agencies have mountains of data but lack the means to use the insights from data to implement effective changes in federal programs. In a
Combat Health Disparities with Data Sharing and Artificial Intelligence
July 19, 2022
When COVID-19 shut down the country, federal government agencies expedited digital transformation changes to overcome the unique challenges presented by the pandemic. The shift to
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