The digital evolution of government has taken on a new life as federal agencies work to meet the requirements set by the customer experience Executive Order. As agencies strive to use technology to create more customer-centric experiences, it’s vital that they establish a strong foundation to ensure modernization efforts are continuously evolving with the mission. Government Technology Insider talked with Katherine Peiffer, Chief Delivery Officer at COREONYX, who discussed how agencies can overcome modernization challenges and embrace the digital evolution.
“Change is hard and evolving can be even harder,” Peiffer said. “Take the time to find a partner who listens both to your needs and those of your customers and does not just lead you to a solution because it hits the current buzzwords or makes them the most money. Once you find that partner, you will be better equipped to avoid the pitfalls and the roadblocks that might have otherwise stalled your journey.”
To learn more strategies for embracing the digital evolution, listen to the podcast below.