Over the last three years, healthcare agencies have had to adapt to provide patients with both virtual and in-person care in a way that is efficient and maintains human connection. automation tools, such as Artificial Intelligence (AI) and Machine Learning (ML), play a pivotal role in advancing federal healthcare missions as expectations continue to shift. To unlock their potential, agencies must grasp these tools’ capabilities and collaborate with expert organizations for seamless implementation. As AI continues to shape our daily lives, healthcare organizations can harness its power to proactively deliver messages, enhance agility, and usher in transformative changes. 

In a Gov Forum podcast, MaryAnn Monroe, Vice President of Total Experience at Maximus, shared valuable insights on the connection between technology and healthcare. She discussed a human-centered mindset that puts people first, acknowledging the value of understanding and empathizing with individuals to create meaningful technological solutions. Through research and engagement with diverse stakeholders, such as citizens and healthcare professionals, agencies gain crucial insights into the complexities of interactions and identify pain points to develop effective problem-solving strategies. 

“The healthcare industry can leverage the power of AI to assist in automating some administrative tasks that are so critical in the process, for example, pre-authorizing insurance, following up on unpaid bills, maintaining patient records. This could really ease the burden of the healthcare teams, administrators and ultimately save them time, improve efficiency, and decrease costs,” she said.

Listen to the full podcast below: