Libraries today are hubs of information. No longer just places for printed books and magazines, today’s libraries are an information commons for the digital age.
Federal agencies on the frontlines of citizen service delivery, like the IRS, Social Security Administration, and the Department of Veterans Affairs, are facing challenging times.
Three Things to Know from Mike Raker and Nikki Collier: If there’s one thing that federal CIOs know, it’s that their roles, their tech ecosystems, and expectations for their teams
MaryAnn Monroe’s Key Takeaways The 2023 Government Service Delivery Improvement Act laid the foundation for federal agencies to improve how citizens access critical services and benefits. The
As state governments continue to explore responsible artificial intelligence (AI) usage for constituent service, agency leaders are simultaneously optimistic and cautious about the developing technology’s impact on their organizations and
One of the most important modernization efforts federal agencies can invest in today is building mission-ready contact centers. Today, contact centers sit at the front lines of service
