Human-centered customer service practices have the power to transform government by encouraging innovation that improves service delivery, customer experiences, and ...

Agencies have been expanding customer service channels to provide a personalized customer experience. However, as more communication options become available, ...

As the nation’s tax collector, the Internal Revenue Service (IRS) isn’t a beloved institution for most of its constituents after ...

One of the biggest IT trends transforming government in 2022 is automation, according to Forbes. Federal agencies are predicted to ...

Legacy systems and manual processes weren't designed to withstand unexpected circumstances like a global pandemic. The public sector continually faces ...

  “Any sufficiently advanced technology is indistinguishable from magic.” Arthur C. Clarke   Arthur Clarke’s famous adage from 1962 is ...

Robotic process automation (RPA) is a technology used to build, activate, and manage software robots to mimic human interactions that ...

Robotic Process Automation (RPA) is getting a lot of attention as agencies look to modernize quickly and build in digital ...

Robotic Process Automation (RPA) is changing the way that the public sector works. By automating tasks throughout agencies, RPA is ...

Digital transformation is top of mind for government agencies, yet according to a recent Gartner report, digital maturity in the ...