Federal Remote Worker Podcast Series – Part 2: Government Call Center Strategies in the Time of COVID-19
As the coronavirus continues to spread, many government agencies are implementing telework policies for the majority of their employees, but ...
Tag: Government Call Centers
Bringing DX to Government Contact Centers: Improving Customer Experience Key Goal for Department of Veterans Affairs
One key element of the President's Management Agenda – perhaps the top priority, since it is listed first among the ...
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