“No downtime” is the usual mantra for network professionals, whose users demand 100% availability. But, at the Veterans Affairs (VA), there’s another requirement driving the team that manages the agency’s…
The Department of Veterans Affairs has emerged from a period of harsh criticism around their IT modernization efforts to become one of the leaders in the field. Recently on the…
One key element of the President’s Management Agenda – perhaps the top priority, since it is listed first among the areas ripe for transformation – is “improving customer experience with…
Government Technology Insider curates news about a variety of topics related to the IT challenges facing government agencies. In this week’s roundup, we look at a number of stories about…
Unlike the “Internet of Things,” which is still in its early stages of growth, connected devices have been an integral part of the healthcare world for years. Networked devices that…
When it comes to delivering citizen services, many agencies receive a failing grade. CSRA’s Same Capone talks about how to improve customer experience (CX) for federal agencies.
With increasing frequency, conversations about building the government of the future are turning from theory to practice. Last month, the Department of Veterans Affairs’ acting CIO, Rob Thomas, has indicated…
The federal government is often under fire for how services are delivered to citizens. From stories of hours-long wait times on the phone or in-person, to the herculean efforts required…
Federal agencies from the VA to the Air Force are taking advantage of opportunities to drive IT Modernization and deliver on the mission more effectively to their constituents. To help…
In an era when some of the most vulnerable citizens in our country rely on the federal government for their healthcare and medical services is there a way for IT…