Artificial intelligence (AI) enables agencies to process vast amounts of data, make meaningful connections, and provide actionable insights to solve ...

Over the last 20 years, natural disasters have increased by 163 percent nationwide. Blizzards, hurricanes, tornados, and other events don’t just ...

Agencies have been expanding customer service channels to provide a personalized customer experience. However, as more communication options become available, ...

A good customer experience has become essential to a government agency's ability to drive mission success and the evolution of ...

Criminals are exploiting government benefits programs—such as assistance for housing, unemployment or food—to make easy money. The COVID-19 pandemic exacerbated ...

As data continues to explode, so has the demand for the ability to leverage that data to expand the capabilities ...

As the nation’s tax collector, the Internal Revenue Service (IRS) isn’t a beloved institution for most of its constituents after ...

Artificial Intelligence (AI) is a valuable asset for agencies looking to meet the needs of its stakeholders and constituents. Our ...

With advanced IT innovations, healthcare-focused agencies are able to provide greater connectivity and data sharing throughout their ecosystem. Artificial intelligence ...

Improving customer experience has been an ongoing effort for government agencies, but when the COVID-19 pandemic hit, it accelerated the ...