Generative AI is developing at breakneck speed. After a couple of months of unalloyed enthusiasm, crucial questions about accuracy, bias, ...

"Data is the new oil." This phrase, first coined nearly 20 years ago, has reached peak resonance. Today, federal agencies ...

New programs often have limited staff and budget with which to establish processes and deliver results, and paid family and ...

Although not a new challenge, another wave of government backlogs caused by manual processes, limited budgets and a reduced workforce ...

At this year’s Senate Judiciary Committee annual oversight hearing on the Department of Homeland Security (DHS), the conversation focused on emerging technologies, ...

Automation solutions provide government agencies with a multitude of benefits, which is why they’ve been widely adopted in recent years. ...

Human-centered customer service practices have the power to transform government by encouraging innovation that improves service delivery, customer experiences, and ...

In my last article on Government Technology Insider, I discussed the importance of the cloud for federal government agencies and ...

There are very few government IT priorities and programs – if any – today that couldn’t benefit from the cloud. ...

Artificial intelligence (AI) and machine learning (ML) solutions played a vital role in the federal government’s ability to overcome the ...