As Kansas continues to explore avenues for service delivery and back-office optimization, an agile and adaptable foundation is critical to success. Read on for a white paper exploring how a modern digital infrastructure, tailored to agencies’ unique needs, can help reach Kansans with essential services and drive a more efficient and effective Kansas.
Many state and local Health and Human Services (HHS) agencies currently operate on an infrastructure that is several decades old. While continuing to use legacy technology might be seen as a cost saving measure, older technologies are expensive to maintain, unable to connect with newer technologies like artificial intelligence (AI) and automation, and incapable of storing and processing the volume of data states now possess. Without a modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic.
Transforming legacy systems into modern, cloud-based infrastructure enables agencies to both meet citizens’ demand for easy-to-navigate, intuitive services and increase their own throughput and efficiency. When implemented in accordance with human-centered design principles, a cloud environment can streamline agency operations and customer interactions. Depending on an agency’s unique needs, cloud computing, data management solutions, cybersecurity, enterprise tools, and even emerging technologies like artificial intelligence (AI) can be implemented in myriad configurations.
Regardless of the specific technologies implemented, a modern digital infrastructure aims to increase agencies’ efficiency and productivity. With the enhanced insights available to decision makers at both the case level and the organizational level, HHS agencies are empowered to meet their missions and enhance well-being and quality of life for all constituents.
To learn more about how forever-modern digital infrastructure helps HHS agencies reach people at risk, click here.
