COVID-19 challenged the Centers for Medicare and Medicaid Services (CMS) and its reputation for advancing health equity, expanding coverage, streamlining medical review processes, and improving health outcomes for the American public.
The pandemic drastically changed the volume of cases submitted to the agency, leaving the CMS short-handed. To meet the surge in demand, CMS needed to improve hiring, training, and staff procedures.
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To tackle these challenges, CMS turned to its long-time partner Maximus to help streamline processes and procedures in support of complex Medicare claims related to COVID-19.
To learn more about the approach taken by the CMS and its partner, Maximus, download the full case study.
