As federal agencies fully embraced remote work, the pandemic continues to drive innovation to deliver mission success. One of the key technologies in delivering this success is Robotic Process Automation (RPA). Once deployed selectively, RPA has now reached enterprise-scale for many federal agencies and is driving mission success.
“Prior to January, we saw many agencies looking at RPA as a technology stack that they may be able to use,” said Walker. “During the early days of the pandemic, we then saw a tremendous interest in using RPA at a very large scale, especially on the federal side, which continues today.”
RPA is quickly evolving into providing automation around back-office, compliance, procurement, where manual processes are no longer necessary – providing significant cost savings.
“Once our federal customers realized the time-to-value, ease-of-use, and potential efficiencies across the enterprise, we saw a rapid adoption,” said Townsend. “There are plenty of federal uses cases, which include automation around procurement bots and compliance. Many highly manual and mundane processes are now automated, and we are moving to the mission side.”
In the podcast, both Walker and Townsend also provide a deep-dive on the use cases and examples of how RPA is helping to advance mission success. This includes a pilot program at the Department of Veterans Affairs (VA) for processing in-bound patient records, as well as work with agencies such as USDA, CMS, DHS, and more.
Listen to this full episode below.