As Australia’s three levels of government undergo a digital transformation, meeting the increasing demand for efficient, citizen-centric services is critical. Technology plays a central role in this transformation, enabling governments to better connect with their citizens while maintaining compliance and digital trust. However, rather than focusing solely on low-code, the real value lies in platforms that provide a modular approach – think building with Lego blocks. These platforms empower governments to simplify complex business processes, enable multiple citizen journeys, and, perhaps most crucially, protect recent technological investments.
Government departments and agencies want the flexibility to scale their digital services while safeguarding past investments, providing the ability to expand or upgrade in line with future needs. Intelligent, low-code platforms that leverage a robust rules engine, utilizing AI and machine learning (ML), deliver innovative ways to meet these needs. And the platforms that solve these problems need to tackle complex issues across various domains, including document and application management, while remaining compliant with local standards. For example, at Newgen, we work closely with cloud providers like AWS and Azure within Australia to ensure adherence to data residency requirements and security regulations, addressing a fundamental and critical public-sector concern.
Ready-To-Use Public Sector Solutions
Beyond modularity and flexibility, significant investment has been made across the industry in developing ready-to-use solutions tailored for the public sector, such as grants and correspondence management.
These systems enable streamlined operations, reduce costs, and improve overall service delivery. For example, by utilizing AI/ML technologies in these platforms, government organizations are better empowered to automate repetitive tasks, resulting in faster, more efficient workflows.
Real-World Impact
Recently, an Australian Hospital utilized our low-code platform to streamline administrative and clinical workflows. They can now integrate advanced AI algorithms that improve patient care and reduce operational inefficiencies by two times, with more than 99 percent document accuracy – something not possible with manual employee handling.
It resulted in significant cost cuts for the hospital and simultaneous improvement in service delivery through the digitization of critical processes.
Since 2011, a government services authority in Victoria has processed more than 1.5-2 billion dollars’ worth of transactions annually, equating to approximately 600,000 transactions annually.
Originally reliant on paper, the organization transitioned to a 90 percent digital platform for bond lodgment, which has been invaluable, particularly during the COVID-19 pandemic. This transformation improved operational efficiency and ensured the continuous, secure processing of transactions through integrations with key entities like VCAT, DFFS, and Homes Victoria. The adoption of this platform showcases the long-term impact of a flexible, robust digital solution.
Utilizing low-code platforms with modular features more seamlessly allows government agencies to efficiently and effectively meet the ever-changing needs of their citizens. They are contributing to government at all levels to increase cost efficiency, become more agile, while remaining compliant and better prepared for the future.
The author, Krishna Kumar is Business Head Australia at Newgen Software Technologies Pty Ltd.