A year ago, if you’d asked anyone what the story of the year would be in 2020 for the public sector, I can almost guarantee that no one would have answered with remote work. But here we are. Once shelter in place orders was issued in late March, to combat the spread of COVID-19, federal, state, and local governments had to pivot to remote work and all the complexities it entails when it comes to scalability and security.
With little experience with remote work, most agencies faced a steep learning curve not only in getting the right solutions to workers but also in ensuring it supported productivity. In today’s ‘Story of the Year’ news roundup, we’re sharing with you our remote work podcast, which was the most viewed, or listened to, content on Government Technology Insider.
Federal Remote Worker Podcast Series Part 1: Wireless Communications the Foundations of Success
In part 1 of our podcast series on remote work, host Matt Langan interviewed Verizon’s Bryan Schromsky on the essential role wireless communications play in keeping government workers connected during the pandemic.
Shared Schromsky, “[o] ne of the most important things that come from our credo is reliability in the form of connectivity…This also includes mobile cell sites on wheels for triage in remote areas where sick populations are isolated. With all of this, we are seeing record volume, and we are meeting this demand.”
Ready to hear more? Listen now.
Federal Remote Worker Podcast Series Part 2: Call Center Strategies
The pandemic sent not only office workers home, but also the majority of the federal government’s call center employees. These critical agency workers are the frontline of mission delivery for many agencies – including agencies that provide essential services to citizens.
“There’s nothing like a crisis to focus on thinking and innovation,” said Peter Tomfohrde, Product Marketing Manager, CX & Contact Center Services at Verizon. “We have seen government agencies deploying call center agents to support other agencies that are being flooded with calls. And, they are not changing the tools of the workers, but changing the flow of the overall work.”
Federal Remote Worker Podcast Series Part 3: Secure Collaboration
In the penultimate podcast in the series, we looked at how to foster collaboration when teams are separated. For this conversation we tapped into Department of Defense industry expert, Tim Stone, to understand how teams can not only collaborate but do so securely.
“As DoD and civilian leaders have always been concerned about security and protecting sensitive information, resources like FedRAMP and the DoD Cloud Cyber Protection Security Resource Guides (SRG) are important tools for having strict standards and guidelines,” noted Stone.
Got time to listen? Click here.
What about the fourth part of the series? It’s a great one on how to secure the remote workforce. You can find it here…