Government Technology Insider
  • About
  • State & Local
  • Civilian
  • Defense & IC
SUBSCRIBE
No Result
View All Result
  • Acquisition
  • AI & Data
  • Cybersecurity
  • CX
  • Digital Transformation
  • Hybrid Work
    • Work Smarter
  • Public Safety
  • Resources
    • Technology Trends Shaping the Future of Government
    • World of Work
    • Your Digital Transformation Path Starts Here
    • The Frontlines of Customer Experience
    • Innovative Solutions for Connecting Agencies
    • Be Ready For What’s Next
Government Technology Insider
  • Acquisition
  • AI & Data
  • Cybersecurity
  • CX
  • Digital Transformation
  • Hybrid Work
    • Work Smarter
  • Public Safety
  • Resources
    • Technology Trends Shaping the Future of Government
    • World of Work
    • Your Digital Transformation Path Starts Here
    • The Frontlines of Customer Experience
    • Innovative Solutions for Connecting Agencies
    • Be Ready For What’s Next
No Result
View All Result
Government Technology Insider
No Result
View All Result
Home Operations

Leveraging Innovative IT to Empower Agencies to Meet Critical Citizen Needs

by Jenna Sindle
October 20, 2016
in Operations
Reading Time: 2 mins read
A A
Leveraging Innovative IT to Empower Agencies to Meet Critical Citizen Needs
Share on FacebookShare on Twitter

Encouraged by the Administration’s embrace of digital government, this year has seen federal agencies explore how they can best meet the mission and serve constituents through digital tools.  One area where innovative tools and technology can have a great impact is in helping deliver critical services, such as benefits enrollment or accessing Medicaid, to citizens as part of a holistic service delivery.  Constituent case management enables agencies like the Social Security Administration, the Department of Health and Human Services, and the Department of Veterans Affairs, to assist citizens in accessing services and completing complex transactions in a single engagement rather than bouncing from automated system to call center to web site as they would with a traditional CRM-driven interaction.

According to Jason Adolf, federal practice lead at Appian, “delivering a seamless, multi- touch experience” is the key difference between a traditional CRM and a modern business process management (BPM) platform.  “Delivering high value services tends to be an extended interaction.  It’s not just ‘ask and answer’ phone interactions anymore. Our customers are managing complex business processes and delivering the right outcome on the first call.”

Interested in learning more about how your agency can deliver constituent services right the first time?  Jason Adolf shares more insights on how Constituent Case Management transforms how agencies meet their mission and serve citizens in this short video

In the office and can’t watch just now?  You can read this case study to learn how the USDA’s Risk Management Agency put Constituent Case Management to work to support America’s farmers in times of need

Tags: AppianBPMbusiness management processesCase ManagementCMSConstituent Case ManagementDigital RecordsHHSJason AdolfMedicaid EnrollmentMedicare EnrollmentNext Generation SolutionsRecords ManagementSSAVeterans Affairs

RELATED POSTS

How Government Can Build Trust by Optimizing Customer Experiences
CX Insights and Impact

How Government Can Build Trust by Optimizing Customer Experiences

March 13, 2023
healthcare modernization represented by a doctor standing with his arms crossed made out of digital code
Civilian

Healthcare Modernization Is a Marathon, Not a Sprint for U.S. Department of Health and Human Services

January 26, 2023
Turn Insights into Impact: How the Department of Veterans Affairs and USPTO are Transforming the Customer Experience
Customer Experience

Turn Insights into Impact: How the Department of Veterans Affairs and USPTO are Transforming the Customer Experience

October 17, 2022

TRENDING NOW

  • Advana

    Meet Advana: How the Department of Defense Solved its Data Interoperability Challenges

    9327 shares
    Share 3731 Tweet 2332
  • Fixed Wireless Access: Communications Infrastructure Podcast for the Public Sector

    73 shares
    Share 29 Tweet 18
  • Laid-off Tech Workers Find Unexpected Opportunities with Federal Government Contractors

    11 shares
    Share 4 Tweet 3

CONNECT WITH US

Advertisement Banner Ad Advertisement Banner Ad Advertisement Banner Ad
Advertisement Banner Advertisement Banner Advertisement Banner
Advertisement Banner Advertisement Banner Advertisement Banner
Advertisement Banner Ad Advertisement Banner Ad Advertisement Banner Ad
MaaS Nebula Software Factory Banner Ad MaaS Nebula Software Factory Banner Ad MaaS Nebula Software Factory Banner Ad
Advertisement Banner Ad Advertisement Banner Ad Advertisement Banner Ad
Advertisment Banner Ad Advertisment Banner Ad Advertisment Banner Ad
Advertisement Banner Advertisement Banner Advertisement Banner
Advertisement Banner Ad Advertisement Banner Ad Advertisement Banner Ad

BECOME AN INSIDER

Get Government Technology Insider news and updates in your inbox.

Strategic Communications Group is a digital media company that helps business-to-business marketers drive customer demand through content marketing, content syndication, and lead identification.

Related Communities

Financial Technology Today
Future Healthcare Today
Modern Marketing Today
Retail Technology Insider
Today’s Modern Educator

Quick Links

  • Home
  • About
  • Contact Us

Become a Sponsor

Strategic Communications Group offers analytics, content marketing, and lead identification services. Interested?
Contact us!

© 2023 Strategic Communications Group, Inc.
Privacy Policy      |      Terms of Service

No Result
View All Result
  • Home
  • About Government Technology Insider
  • State & Local
  • Civilian
  • Defense & IC
  • Categories
    • Acquisition
    • AI & Data
    • Customer Experience
    • Cybersecurity
    • Digital Transformation
    • Hybrid Work
    • Public Safety
  • Contact Us