The future of work is evolving and one technology leading the change is intelligent automation, also known as Robotic Process Automation (RPA). RPA, an emerging, high-value technology, harnesses the power of artificial intelligence to automate tasks for public sector employees. As we head into 2021, it’s time for agencies to take an in-depth look at what RPA can do to help agencies deliver on the mission.
In a recent webinar, Intelligent Automation Driving Federal Mission, Maggie Heiberger, RPA Specialist with Huron and Taylor Kennedy, RPA Leader with Huron, explore the importance of this technology to the federal space, the challenges keeping agencies from implementation, and how these issues can be easily overcome to begin a journey of innovation.
“There are several agencies that are already implementing RPA and seeing the immense value RPA has to offer,” said Heiberger. Cost savings, increased efficiency, better data accuracy, and reduced backlogs are just a few benefits. And now that RPA is a dedicated part of the 2021 budget, agencies should be asking themselves, “How do you create a digital workforce to enable staff and employees?” said Kennedy.
According to publicly available results, The Department of Defense (DoD) and the Treasury Department are already using RPA to speed up processing times. The DoD saw a 95 percent increase in processing times with RPA and the Treasury Department a 60 percent faster processing time across several automated platforms. These are just a few examples of how RPA enables agencies to be more productive while remaining cost-effective.
With improvements like this, some agency employees are worried that RPA will replace human employees, but that isn’t the case. RPA augments the capabilities of employees by taking on the mundane, time-consuming tasks and frees up personnel to focus on higher-value items. RPA has the power to log into applications, move files and folders, read and write to databases, scrape data from the web, pull content from documents, open emails, and make calculations.
“If we can take 30-minutes a day off the existing workload of 100 employees that would add a tremendous amount of value,” shared Kennedy. “It’s those little pieces that are adding efficiency in your life that really show you how much range there is within artificial intelligence,” added Heiberger.
For government agencies, RPA has the power to bring change that benefits both the agency and employees. And implementation is easier than you think.
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