In today’s world, government agencies rely on information technology to meet the mission, whether it’s helping citizens access healthcare, or enabling troops in the field to communicate via video conference with HQ. In order to do this mission critical applications must offer a good experience for the user. A key question for government IT personnel to ask is how do you ensure quality of experience of mission critical applications and, if the experience is wanting, how do you improve the quality of experience?
In a recent blog post the team from Exinda discussed the three key attributes that combine to deliver quality of experience. From their perspective it’s not just speed and performance that guarantee a strong quality of experience. Instead, they ask IT professionals to think about how quality of experience is judged with a car:
“It’s not only that your car can drive fast, which can be important, but that it performs reliably, consistently and gives you the control needed to safely get to where you need to go. It’s the quality of experience that your car delivers that’s important. This is similar to application quality of experience.”