At the onset of the COVID-19 pandemic, government agencies had to quickly adapt to a remote work environment. With this sudden change, agency workers used their personal devices at a higher rate for work and to stay connected to colleagues. This shift to a remote work environment created new security vulnerabilities and new imperatives for agencies to protect critical infrastructure and data against these threats. An effective critical event management strategy has given agencies the edge in responding to threats and mitigating risk in a volatile threat environment.
With critical event management, agencies re able to have a comprehensive system in place to quickly notify stakeholders through various channels in the event of a crisis or unknown threat. Automated systems enable organizations to have a clear strategy on disseminating information to those who are impacted, allowing federal workers to be prepared for any cyber threats and know how to react from their remote working environment.
Between educating agency workers on cyber security and ensuring networks are secure, government agencies have to balance numerous moving parts shared David Wiseman, Vice President of Secure Communications at BlackBerry. “Using a critical event management system, incident response managers are able to publish as many alerts and updates as needed to any device. The ability to manage the incident response process by streamlining communications and giving greater visibility into an unfolding event will aid agencies as they recover from a cyber attack,” he said.
With the on-going risk of cyber attacks now complicated by remote work, it is important that federal agencies not only be able to identify risks, but communicate quickly with all levels of
the organization and reduce response time to optimize risk mitigation and recovery efforts.
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