When developing applications for delivering federal services, it is always important to create the best user experience possible, especially when the stakeholders are America’s farmers. With a critical mission to grow not just the country’s, but the world’s food and keep supply chains running despite many challenges, America’s farmers need to be able to connect with the United States Department of Agriculture whether they’re in the office, or in the field. Key to that connectivity is the agency’s MIDAS program, a web-based solution that delivers disaster assistance, pricing data, conservation, and other farm programs.
The USDA embarked on a digital transformation program to simplify the MIDAS program. With modernized IT systems that prioritized the needs of farmers and ranchers, the agency has achieved a new level of user satisfaction. And with the system’s greater efficiency, the 11 million farmers and five million farms that use MIDAS on an annual basis continue to meet the food supply needs of the United States and many parts of the world.
To learn more about the approach taken by the USDA and its partner, Maximus, download the full case study.