Last March when the COVID-19 pandemic first swept the U.S., the federal government had to rapidly adapt to remote working conditions, which involved enhancing unified communications throughout the federal government and the public sector in general.
In looking back over the past 12 months, we saw a rise in the use of virtual reality and next-generation collaboration tools, especially at the Department of Defense (DoD). Cloud-based solutions also took hold across the government for enhancing collaboration in a secure way. These immense changes are likely to stay in place well into the future.
These were the key themes for the third podcast in the Government Technology Insider Federal Remote Worker Podcast Series – One Year Later where Tim Stone, Principal Consultant for Unified Communications and Mobility at Verizon, shared his insights into how unified communications will continue to evolve for ongoing remote mission delivery, new security trends and how the American Rescue Plan will play into this space.
“Initially, we were in a really rapid crisis mode deployment of capacity,” said Stone. “Then over time, as we got past the craziness of building, more and more capabilities started to come online from cloud providers, as well as virtual reality for training, along with AI-driven tools to refine remote collaboration. Then from there we shifted to how do we sustain the usability of these tools in a secure way.”
Listen to the full podcast below: