Government organizations are facing unprecedented workloads as their missions become more complex and resources become scarce. One technology is working to making workloads lighter: Robotic Process Automation (RPA.) While RPA is often viewed as a back-office tool, it is an essential part of front-line mission work, including enabling the warfighter, shared Jim Walker, Federal CTO and Director, Public Sector Marketing at UiPath. According to Walker, RPA is being used across the Army, Air Force, Navy, and Department of Defense (DoD) to not only alleviate back-office burden, but to enable the warfighter with powerful insights, time savings, and aiding with mission critical tasks.
To explore how RPA is powering mission delivery, read how each branch is using RPA to their advantage.
Department of Defense: Automation Army
The Defense Logistics Agency (DLA) has deployed hundreds of automations across its agency, similarly OUSD-C has developed a significant number of workflows to automate human processes for finance. With the prebuilt automations, these robots can be passed to agencies that run the same processes and have them up and running with little additional build and deployment time, shared Andrew Hooson, Senior Sales Executive with UiPath. “This cuts down the development time when you have a 90 percent complete automation. These prebuilt automations can run financial workloads and can be shared across agencies for even easier implementation,” he shared.
These bots are enabling the warfighter and the DoD mission, explained Walker. “To build a better fighting force, to build a better fighting force with our allies, and to improve the business end is the DoD’s mission. RPA can help with all three of these, it’s far from just a back-office tool,” he said.
Army: Taking Soldiers from Office to Arena
When most people think of the Army they think of soldiers on the frontline. However, there are perhaps more soldiers working diligently behind the scenes managing finances, data, and critical office tasks. But RPA can take care of mundane tasks that cost thousands of man-hours and free up resources for more high-value projects.
The Army Corps of Engineers is using RPA in exactly this way. “The Army Corps of Engineers are looking to use RPA to simplify processes. For instance, fees at parks, checks, all these things need to be processed by hand. We are working on a pilot project to help this process – there are 10 people that do this all day. A bot could handle this in hours,” shared Phil Hoyle, Senior Sales Executive, DoD, with UiPath.
By using bots, the Army can manage budgets and finances across the entire service. “It goes back to doing more with less,” Hoyle said. “Commanders are constantly being asked to cut back their budget, but the mission never goes away. And because this mission never goes away, they have to find new and unique ways to accomplish this mission with the same amount of resources or less. That’s just one of the things that RPA can do.”
The Air Force and Navy are also using RPA to enable their missions. Read part two of our Enabling the Warfighter Series to learn how.