At the start of every year, public sector stakeholders are eager to learn about new technologies that can support their digital transformation initiatives. This year, there is a focus on Robotic Process Automation (RPA) and how automation can help improve data quality, reduce costs, and tedious tasks for teams across the government. To learn more about RPA, its potential uses in the public sector, and how it will play into the upcoming ACT-IAC Digital Transformation Summit, we spoke with Will Choi, CEO of VerticalApps and his partner, Chief Technology Officer, Michael Grace.
“The Digital Transformation Summit encompasses emerging tech like blockchain, ML, AI, and RPA,” shared Choi. During the event, VerticalApps will be sharing how their RPA solution can enable digital transformation with a case study based on their work with the United States Citizenship and Immigration Services (USCIS).
Sharing real-world stories of what to do – and what not to do – can help leaders understand how to implement RPA successfully. It also helps dispel some of the myths about the impact of automation programs. “We’re excited to share how we manage RPA data in use cases, our methodology for managing the tools, how to help teams decide what to prioritize first,” Grace shared. “RPA helps teams make decisions and prioritize so they can better manage data and keep their transformation on track. RPA is not job replacement, it’s freeing people up to do more meaningful and satisfying work. Users know where the gaps are in their process and RPA gives them the power to fill those gaps”
Grace shared that RPA can be a game-changer for agencies who embrace digital transformation but need to maintain stability and governance. “You have the business side of an agency that wants the benefits of using bots and the IT side that wants to make sure this technology is valuable and secure. Within the government there is a valid concern of bots being overactive on networks and overwhelming systems, so we created a governance process that ensure the bots are properly developed, tested, and trained before they are deployed.”
With these processes, RPA can be easily implemented into new departments and teams to ensure data quality and consistency. “With RPA, we’ve been able to document some of the processes that are repeatable so that valuable information doesn’t get lost. There is a data layer to every step,” concluded Choi. “We are excited to share how this can work – and work well – for government leaders.”
To learn more about the power of RPA and how the USCIS reduced their data burden, join Choi and Grace at the Digital Transformation Summit.