Applications and hardware are central to the public sector’s ability to provide better citizen experiences, but without a modernized network, it’s challenging to be a truly customer centric agencies. Legacy network infrastructure not only impacts service delivery, but also carries additional risk in the form of weaker cyber defenses. Meeting the goals laid out in the 2021 Executive Order on Transforming Federal Customer Service requires public sector agencies to transform not only their tools and equipment, but also the networks that support them.
In this episode of the Government Technology Insider podcast, we spoke with Campbell Palmer, Vice President of Public Sector Solutions Architecture at Lumen, to learn more about how modernizing networks helps build customer-centric agencies and, in turn, helps agencies protect data and serve citizens.
“I think the area that’s really important is understanding mission criticality,” said Palmer. “Whether it’s at a location level—when I say location, is it a field office? Is it a data center facility? Is it just an end user or remote location? —Building out your solutions with resiliency based on that mission criticality is certainly going to drive cost, but it’s also going to meet the deliverables of what that agency is looking for, specifically in modernization.”
Listen to the podcast here: