Government Technology Insider
  • About
  • State & Local
  • Civilian
  • Defense & IC
SUBSCRIBE
No Result
View All Result
  • Acquisition
  • AI & Data
  • Cybersecurity
  • CX
  • Digital Transformation
  • Hybrid Work
    • Work Smarter
  • Public Safety
  • Resources
    • Innovation and Technology to Advance Government
    • World of Work
    • Your Digital Transformation Path Starts Here
    • The Frontlines of Customer Experience
    • Innovative Solutions for Connecting Agencies
    • Be Ready For What’s Next
Government Technology Insider
  • Acquisition
  • AI & Data
  • Cybersecurity
  • CX
  • Digital Transformation
  • Hybrid Work
    • Work Smarter
  • Public Safety
  • Resources
    • Innovation and Technology to Advance Government
    • World of Work
    • Your Digital Transformation Path Starts Here
    • The Frontlines of Customer Experience
    • Innovative Solutions for Connecting Agencies
    • Be Ready For What’s Next
No Result
View All Result
Government Technology Insider
No Result
View All Result
Home Operations

City of Chattanooga Improves IT Staff Productivity by 65 Percent

by Jackie Davis
April 2, 2020
in Operations
Reading Time: 3 mins read
A A
City of Chattanooga Improves IT Staff Productivity by 65 Percent
Share on FacebookShare on Twitter

Siloed. It’s a word that surfaces often when discussing public sector agencies. With limited budgets and even more limited resources, silos – with data and teams – are hindering agencies from delivering on their mission. But how are agencies supposed to overcome this productivity challenge to better serve employees and constituents? The answer lies in collaboration.

Siloed workplaces, where mundane, menial tasks are abundant, create a workforce that is disengaged. According to a Gallup study, 85 percent of today’s employees are disengaged. With the number of public sector employees in the United States hovering around 20 million people, this is a big problem.

To break these silos, agencies are looking to technology like G Suite to enhance collaboration, bolster security, and reduce costs. “G Suite drives not only technological change, but a cultural one where people work faster” make smarter decisions with the data they have, and collaborate, said Rancho Iyer, Customer Engineer G Suite Specialist at Google.

The City of Chattanooga, like many public sector agencies, was searching for ways to increase productivity, streamline IT administration, and provide services faster to Tennessee residents. “When it came to office productivity tools, we wanted an environment that costs less to maintain and would free up IT staff time for innovation,” said Brent Messer, CIO at the City of Chattanooga.

City of Chattanooga employees spent considerable amounts of time on projects due to the use of legacy systems. Calendar syncing, email on mobile devices, and network monitoring were a hassle. Nearly 90 percent of IT administrators’ time was spent on basic platform maintenance and upkeep of productivity tools.

With the implementation of G Suite, including Docs, Drive, and Hangouts, City employees were able to collaborate from any location. “G Suite frees up staff to concentrate on rethinking processes and adding value back to the organization,” said Brent. “The flexibility to put documents into the cloud and then access them in the field has been very beneficial.”

Since implementation, the City has seen a 65 percent increase in IT administration productivity and has provided a better constituent experience utilizing Forms in public-facing sites.

Increased productivity isn’t the only benefit, explained Iyer. IT savings, risk mitigation, and revenue growth are also perks agencies can expect. “We offer a secure, reliable, compliant suite that you can trust,” she said.

Agencies that have transitioned to G Suite have saved about 21 days per year on IT risk management, reduced on-demand tech support by 20 percent, and saw a 331 percent ROI. This “enables your users with the data they need to” change the way they work, explained Iyer.

Ready to change the way your agency works? Click here to learn more.

Tags: City of ChattanoogaG SuiteGoogleGoogle Cloud

RELATED POSTS

Emory University
AI & Data

Emory University, USC and University of Alabama Leverage the Cloud to Enhance Research

December 23, 2020
A Multi-Cloud Environment is a Must for Federal Agencies in 2021
C-Suite Directions

A Multi-Cloud Environment is a Must for Federal Agencies in 2021

November 18, 2020
City of Memphis Uses AI and ML to Better Resident Experience
Digital Transformation

City of Memphis Uses AI and ML to Better Resident Experience

August 26, 2020

TRENDING NOW

  • Advana

    Meet Advana: How the Department of Defense Solved its Data Interoperability Challenges

    8500 shares
    Share 3400 Tweet 2125
  • Network Slicing Enables Agencies to Create Private, Secure, and Customized Networks: A Podcast

    124 shares
    Share 50 Tweet 31
  • CISA Issues Updated Guidance to Protect Federal Agencies Against Expected Onslaught of DDoS Attacks

    32 shares
    Share 13 Tweet 8
  • Identifying the Building Blocks for a Successful Zero Trust Journey

    40 shares
    Share 16 Tweet 10

CONNECT WITH US

Advertisement Banner Advertisement Banner Advertisement Banner
Advertisement Banner Ad Advertisement Banner Ad Advertisement Banner Ad
Advertisement Banner Advertisement Banner Advertisement Banner
Advertisement Banner Advertisement Banner Advertisement Banner
Advertisement Banner Ad Advertisement Banner Ad Advertisement Banner Ad
MaaS Nebula Software Factory Banner Ad MaaS Nebula Software Factory Banner Ad MaaS Nebula Software Factory Banner Ad
Advertisement Banner Ad Advertisement Banner Ad Advertisement Banner Ad
Advertisment Banner Ad Advertisment Banner Ad Advertisment Banner Ad
Advertisement Banner Advertisement Banner Advertisement Banner
Advertisement Banner Ad Advertisement Banner Ad Advertisement Banner Ad

BECOME AN INSIDER

Get Government Technology Insider news and updates in your inbox.

Strategic Communications Group is a digital media company that helps business-to-business marketers drive customer demand through content marketing, content syndication, and lead identification.

Related Communities

Financial Technology Today
Future Healthcare Today
Modern Marketing Today
Retail Technology Insider
Today’s Modern Educator

Quick Links

  • Home
  • About
  • Contact Us

Become a Sponsor

Strategic Communications Group offers analytics, content marketing, and lead identification services. Interested?
Contact us!

© 2023 Strategic Communications Group, Inc.
Privacy Policy      |      Terms of Service

No Result
View All Result
  • Home
  • About Government Technology Insider
  • State & Local
  • Civilian
  • Defense & IC
  • Categories
    • Acquisition
    • AI & Data
    • Customer Experience
    • Cybersecurity
    • Digital Transformation
    • Hybrid Work
    • Public Safety
  • Contact Us