Siloed. It’s a word that surfaces often when discussing public sector agencies. With limited budgets and even more limited resources, silos – with data and teams – are hindering agencies from delivering on their mission. But how are agencies supposed to overcome this productivity challenge to better serve employees and constituents? The answer lies in collaboration.
Siloed workplaces, where mundane, menial tasks are abundant, create a workforce that is disengaged. According to a Gallup study, 85 percent of today’s employees are disengaged. With the number of public sector employees in the United States hovering around 20 million people, this is a big problem.
To break these silos, agencies are looking to technology like G Suite to enhance collaboration, bolster security, and reduce costs. “G Suite drives not only technological change, but a cultural one where people work faster” make smarter decisions with the data they have, and collaborate, said Rancho Iyer, Customer Engineer G Suite Specialist at Google.
The City of Chattanooga, like many public sector agencies, was searching for ways to increase productivity, streamline IT administration, and provide services faster to Tennessee residents. “When it came to office productivity tools, we wanted an environment that costs less to maintain and would free up IT staff time for innovation,” said Brent Messer, CIO at the City of Chattanooga.
City of Chattanooga employees spent considerable amounts of time on projects due to the use of legacy systems. Calendar syncing, email on mobile devices, and network monitoring were a hassle. Nearly 90 percent of IT administrators’ time was spent on basic platform maintenance and upkeep of productivity tools.
With the implementation of G Suite, including Docs, Drive, and Hangouts, City employees were able to collaborate from any location. “G Suite frees up staff to concentrate on rethinking processes and adding value back to the organization,” said Brent. “The flexibility to put documents into the cloud and then access them in the field has been very beneficial.”
Since implementation, the City has seen a 65 percent increase in IT administration productivity and has provided a better constituent experience utilizing Forms in public-facing sites.
Increased productivity isn’t the only benefit, explained Iyer. IT savings, risk mitigation, and revenue growth are also perks agencies can expect. “We offer a secure, reliable, compliant suite that you can trust,” she said.
Agencies that have transitioned to G Suite have saved about 21 days per year on IT risk management, reduced on-demand tech support by 20 percent, and saw a 331 percent ROI. This “enables your users with the data they need to” change the way they work, explained Iyer.
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