Yesterday, we shared part one of our new Clickthrough podcast. Guests, Mike Raker, CTO of Maximus and Jason Schick, Vice President of US Public Sector at Genesys focused on how citizen expectations about
Federal government agencies have found themselves in the middle of a service delivery revolution driven by generational change and fueled by the power of AI-enabled technology. Long gone
For decades, data has been a transformational tool in the hands of government agencies. But now that we’ve entered the era of AI, the speed
Investments in constituent experiences (CX) are a key part of agency modernization strategies today across the federal government. But while most of these CX investments
The Bipartisan Infrastructure Law provides federal agencies with the ability to improve the resilience of the nation’s critical infrastructure. As agencies continue on the path
