Government Technology Insider
  • About
  • State & Local
  • Civilian
  • Defense & IC
SUBSCRIBE
No Result
View All Result
  • Acquisition
  • AI & Data
  • Cybersecurity
  • CX
  • Digital Transformation
  • Hybrid Work
    • Work Smarter
  • Public Safety
  • Resources
    • Beyond Modernization
    • Technology Trends Shaping the Future of Government
    • World of Work
    • Your Digital Transformation Path Starts Here
    • The Frontlines of Customer Experience
    • Innovative Solutions for Connecting Agencies
    • Be Ready For What’s Next
Government Technology Insider
  • Acquisition
  • AI & Data
  • Cybersecurity
  • CX
  • Digital Transformation
  • Hybrid Work
    • Work Smarter
  • Public Safety
  • Resources
    • Beyond Modernization
    • Technology Trends Shaping the Future of Government
    • World of Work
    • Your Digital Transformation Path Starts Here
    • The Frontlines of Customer Experience
    • Innovative Solutions for Connecting Agencies
    • Be Ready For What’s Next
No Result
View All Result
Government Technology Insider
No Result
View All Result
Home Digital Transformation

PODCAST: Building a Self-Service Agency Infrastructure Using Platform as a Service

by Ryan Schradin
May 22, 2017
in Digital Transformation
Reading Time: 1 min read
A A
podcast
Share on FacebookShare on Twitter
Jason Adolf, Industry Practice Lead – Federal, Appian

The federal government is often under fire for how services are delivered to citizens.  From stories of hours-long wait times on the phone or in-person, to the herculean efforts required to coordinate across agencies, to the lack of mobile-compatible Web-based services, there’s a lengthy list of complaints.  Despite this history, Appian’s Jason Adolf is confident that technology is about to change how government services are delivered, and that the result will be greatly improved citizen satisfaction.

Jason sat down with Ryan Schradin, host of the FTI podcast, to talk about how IT is beginning to enable self-service government.  Specifically, their conversation looks at what infrastructure government agencies would need in place to offer such services, the costs, benefits, risks, and rewards of such an offering, and some of the agencies – including the Department of Veterans Affairs – who are pioneering self service access.

While we’re not quite at the point where you can ask Google or Amazon’s Alexa to prepare your taxes, it might not be such a far fetched idea.  You can listen to Jason and Ryan’s conversation on the possibilities that self-service government will bring for agencies and for citizens.

https://governmenttechnologyinsider.com/wp-content/uploads/2017/05/Jay_Appian_051217_2.mp3
Tags: Application as a ServiceCase ManagementCMSDepartment of Veterans AffairsHHSIT modernizationJason Adolfplatform-as-a-serviceSelf ServiceSelf Service Government

RELATED POSTS

Software at the Speed of Relevance: Automated Software Testing Acts as a Force Multiplier for the Army’s IT Modernization Goals
Defense & IC

Software at the Speed of Relevance: Automated Software Testing Acts as a Force Multiplier for the Army’s IT Modernization Goals

August 25, 2023
Video: Cloud Acts as an Enabler for Federal Modernization
Cloud

Video: Cloud Acts as an Enabler for Federal Modernization

August 17, 2023
Federal Funding
Civilian

How the EPA Has Unlocked Federal Funding to Transform Services and CX

August 14, 2023

TRENDING NOW

  • Advana

    Meet Advana: How the Department of Defense Solved its Data Interoperability Challenges

    12112 shares
    Share 4845 Tweet 3028
  • Zero Trust Implementation and Success are Just Steps Away for Federal Agencies

    81 shares
    Share 32 Tweet 20
  • The FAA Modernizes Data Management to Accelerate Access and Manage Costs

    49 shares
    Share 20 Tweet 12
  • The Benefits of Automation for Constituent Identity Verification

    15 shares
    Share 6 Tweet 4

CONNECT WITH US

BECOME AN INSIDER

Get Government Technology Insider news and updates in your inbox.

Strategic Communications Group is a digital media company that helps business-to-business marketers drive customer demand through content marketing, content syndication, and lead identification.

Related Communities

Financial Technology Today
Future Healthcare Today
Modern Marketing Today
Retail Technology Insider
Today’s Modern Educator

Quick Links

  • Home
  • About
  • Contact Us

Become a Sponsor

Strategic Communications Group offers analytics, content marketing, and lead identification services. Interested?
Contact us!

© 2023 Strategic Communications Group, Inc.
Privacy Policy      |      Terms of Service

No Result
View All Result
  • Home
  • About Government Technology Insider
  • State & Local
  • Civilian
  • Defense & IC
  • Categories
    • Acquisition
    • AI & Data
    • Customer Experience
    • Cybersecurity
    • Digital Transformation
    • Hybrid Work
    • Public Safety
  • Contact Us