Artificial intelligence (AI) and machine learning (ML) solutions played a vital role in the federal government’s ability to overcome the...

Filling out paper forms can be a confusing and time-consuming process for constituents. According to a recent report published by...

Over the last few years, the federal government has faced never-ending waves of cyber incidents, that have threatened national security...

Leaders at the Department of Veterans Affairs (VA) noticed veterans were waiting too long for their disability benefit applications to...

Often the deployment of new technology or software capabilities within government agencies can take a long time.  In a world...

A good customer experience has become essential to a government agency's ability to drive mission success and the evolution of...

It has been a year since the executive order to transform federal customer experiences was announced. In that time, federal...

Today, nearly every task can be accomplished instantaneously using a mobile device. Town of Gilbert, Arizona embraced this model of...

As data continues to explode, so has the demand for the ability to leverage that data to expand the capabilities...

As the nation’s tax collector, the Internal Revenue Service (IRS) isn’t a beloved institution for most of its constituents after...