As the coronavirus crisis continues, many public sector agencies have to adopt greater teleworking initiatives than ever before to continue to meet their missions and deliver citizen services. But has…
When compared to the business world, a far lower percentage of federal employees were authorized to telework prior to COVID-19, but social distancing policies are forcing them to work from…
As the coronavirus continues to spread, many government agencies are implementing telework policies for the majority of their employees, but this isn’t always the case for contact center workers. With…
As the coronavirus continues to spread, healthcare organizations and federal agencies are using smartphones, tablets, and hotspots to mobilize their workforces. From pop-up triage facilities for COVID-19 treatment to federal…