Digital innovations are moving quickly, and lean IT teams do not always have the bandwidth or budget to accomplish their goals. With IT departments spread thin, it is challenging for public sector organizations to compete for IT talent over the private sector. This has only escalated with teams working remotely over that past year. One way to combat this issue is through outsourcing. It’s more cost effective with as-a-Service or cloud-based services and solutions that can help an agency that may be struggling to keep up. As agencies move to the cloud, a managed service provider (MSP) can help the core IT team focus on highly specific areas.
With the increasing migration to the cloud, lean IT departments should look to trusted MSPs to help handle daily IT functions. MSPs help “lean IT departments to focus on the strategic initiatives, whether it be connecting communities in state or local governments, creating solutions for work from home employees, or keeping educators and students connected,” said Shane Hallen, Strategic Sales Manager, Service Providers, Cisco Meraki.
Sid Nag, Research Vice President at Gartner, stated that “by 2022, up to 60 percent of organizations will use an external service provider’s cloud managed service offering, which is double the percentage of organizations from 2018.”
An increasing number of agencies are moving to using MSPs to control workloads, save on costs, and have usage monitoring and capacity. The workloads best suited to an MSP environment are WiFi, security, transformation, and mobility, according to Hallen. Additionally, “having a comprehensive, cloud-first platform can prepare organizations to transform their IT and network infrastructure, while enabling them to provide the best experience for their employees.”
Lean IT departments greatly benefit from these MSP solutions, since they are able to “free up capital by removing the need to purchase the hardware and licensing as a capital expense and rather be charged monthly for it along with the managed service and connectivity,” said Hallen. The Cloud Management and Security Services market will grow from $15.7 billion in 2021 to $17.6 billion in 2022. Through the use of an MSP, agencies are able to cut costs by having one solution to manage several IT functions.
Hallen commented that a large benefit to using an MSP is that the agency gains “their expertise in architecture and security, and can integrate your internet connectivity, IT infrastructure and managed services together for even greater efficiencies and scale.” Choosing the right partner can help your agency successfully implement strategic initiatives that complement your lean IT departments.
“When customers look for support in this area, they are searching for someone that can design and manage technology to enable their mission outcome,” shared David Reaves, Associate Director for Business Development, Public Sector, Verizon.
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