Our colleagues at Today’s Modern Educator recently published a fascinating article about the move from passive to active alerting in network monitoring. Alerting tells users and administrators there’s an issue, but active alerting goes further by providing specific details and actionable items. This article was based on a current webcast presented by Scott Pross, Vice President of Technology at Monalytic, a SolarWinds®company. Read on to learn more.
Good stories can be entertaining, funny, emotional, or—in the case of computer networks—helpful. Active alerting, as with any good story, is specific and explains the who, where, when, why, and what of the situation. Traditional monitoring and alerting systems were passive, displaying basic information about the problem and nothing more. Now, with the shift from passive to active alerting, individuals and agencies are given the full story and the tools to respond to and fix problems.
As remote and online collaboration continue to be vital to agencies, it’s important for these tools to be accessible and easy to use for all individuals. Moving from passive to active alerting equips everyone on the network to better understand what’s happening and to rectify problems more efficiently and effectively. Scott Pross, Vice President of Technology at Monalytic, a SolarWinds® company, illustrated in a recent webcast how this is achieved from the user’s perspective through active alerting: “I’m now providing you with information that’s going to help you realize a) what’s the priority of this issue; b) who do I need to escalate to and contact?; and c) what actions do I need to take?” With this information in hand, the user can take control of the situation and move toward a solution.
Alerting is important for any network because it makes sure users are aware of issues. Pross emphasized, “The real purpose of alerting is to get the person to take a corrective action or behavior.” Moving from passive to more proactive and active alerting puts these capabilities into the hands of the users. Pross described how these comprehensive alert messages provide individuals with a deeper understanding of the issues they’re encountering, an explanation of how exactly to resolve them, and even details on who to turn to if the issues continue to escalate.
Active alerting also addresses issues with false positive and false negative alerts. False positives can tie up IT personnel and resources and create complacency among users. When users receive too many alerts that aren’t real, they lose trust in the system. And just like the boy who cried wolf, when a true problem needs to be addressed, overwhelmed users often ignore alerts. Active alerting allows administrators to put processes in place to minimize false positives so genuine issues can be solved.
Shifting from passive to active alerting provides users with the complete story and real solutions for issues they encounter. This not only gives individuals and agencies a better understanding of what’s happening but creates an overall more efficient and effective network.
To learn more about how the move from passive to proactive alerting is helping agencies, click here.