According to Frost & Sullivan, “the Smart City Market is estimated at a huge US$1.56 trillion by 2025.” Smart cities are investing this money into technology to improve many aspects of city life from transportation to citizen safety. With all these new systems and sensors to monitor, cities are now looking at ways to streamline the management of smart city technology for many reasons, including being able to put the data gathered from these sensors and systems to work for continuous improvement.
SolarWinds Technical Account Manager Sean Martinez outlined the five steps organizations can take to help manage smart city technology in a recent webinar. These steps included: infrastructure management, application performance monitoring, digital platform management, IT security and vulnerability management, and IT services management.
By monitoring infrastructure performance, application, and user experience, agencies can have “full-stack visibility [when overseeing] hybrid IT infrastructures and applications,” said Martinez. This will help monitor, identify issues, and troubleshoot application performance. Additionally, organizations will able to understand and “visualize application dependencies and performance” related to their smart city technology.
The following steps aid in monitoring and management of smart city infrastructure by leveraging network, systems, and log monitoring tools. Digital platform management allows agencies to improve visibility by leveraging APIs. Managing the infrastructure provides greater IT security. “As data becomes older, it becomes its own security threat over time. This is because organizations don’t know who has access to that data, how accessible it is, or if anyone has touched it,” stated Martinez. “Being able to manage logs and access control is becoming paramount when you’re having to deal with multiple servers.” By using support desk solutions, agencies will be able to use “tools to track tickets and improve resolution rates and reporting.”
As investments in building smart cities grow, city leaders need to ensure they’re equipped to manage the technology and apply data-driven insights. While this might sound complicated, by following five steps, localities will be able to adequately supply the resources smart cities need to deliver myriad benefits to their constituents.